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- We must not be hampered by yesterday's myths in concentrating on today's needs.
- Harold Geneen
- Knowledge without know-how is sterile. We use the word "academic" in a pejorative sense to identify this limitation.
- Myron Tribus
- What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
- W. Edwards Deming (1900 - 1993)
- Even though quality cannot be defined, you know what quality is.
- Robert Pirsig
- He who has never failed somewhere. . . that man can not be great.
- Herman Melville (1819 - 1891)
- Continual improvement is an unending journey.
- Lloyd Dobyns and Clare Crawford-Mason, Thinking About Quality
- It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
- W. Edwards Deming (1900 - 1993)
- It is not a question of how well each process works, the question is how well they all work together.
- Lloyd Dobyns and Clare Crawford-Mason, Thinking About Quality
- To manage a system effectively, you might focus on the interactions of the parts rather than their behavior taken separately.
- Russell L. Ackoff
- Your most precious possession is not your financial assets. Your most precious possession is the people you have working there, and what they carry around in their heads, and their ability to work together.
- Robert Reich
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