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- We must not be hampered by yesterday's myths in concentrating on today's needs.
- Harold Geneen
- Knowledge without know-how is sterile. We use the word "academic" in a pejorative sense to identify this limitation.
- Myron Tribus
- What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
- W. Edwards Deming (1900 - 1993)
- It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
- W. Edwards Deming (1900 - 1993)
- To manage a system effectively, you might focus on the interactions of the parts rather than their behavior taken separately.
- Russell L. Ackoff
- Be not forgetful to entertain strangers, for thereby some have entertained angels unawares.
- Hebrews 13:2
- Nothing in life is static; it either gets better, or it gets worse.
- Lloyd Dobyns and Clare Crawford-Mason, Thinking About Quality
- If there is no worker involvement, there is no quality system.
- Lloyd Dobyns and Clare Crawford-Mason, Thinking About Quality
- A leader is someone who steps back from the entire system and tries to build a more collaborative, more innovative system that will work over the long term.
- Robert Reich
- The greatest lesson we can learn from the past. . . is that freedom is at the core of every successful nation in the world.
- Frederick Chiluba
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