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- Selecting the right person for the right job is the largest part of coaching.
- Philip Crosby, Reflections on Quality
- Just being honest is not enough. The essential ingredient is executive integrity.
- Philip Crosby, Reflections on Quality
- If fear alters behavior, you're already defeated.
- Brenda Hammond
- A rule to live by: I won't use anything I can't explain in five minutes.
- Philip Crosby, Reflections on Quality
- Quality has to be caused, not controlled.
- Philip Crosby, Reflections on Quality
- Any necessary work that pays an honest wage carries its own honor and dignity.
- W. Kelly Griffith
- An injustice anywhere is an injustice everywhere.
- Samuel Johnson (1709 - 1784)
- Quality has to be caused, not controlled.
- Philip Crosby, Reflections on Quality
- If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
- Philip Crosby, Reflections on Quality
- Making a wrong decision is understandable. Refusing to search continually for learning is not.
- Philip Crosby, Reflections on Quality
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